Shipping policy


Supported Shipping Destinations

LAVO currently delivers to:

  • United States
  • United Kingdom
  • New Zealand
  • Australia
  • Canada

Processing Times

All orders are processed within 1–3 business days. You will receive a notification once your order has been shipped. Please allow slight delays on public holidays or international transportation problems.

Estimated Delivery Times

We aim to deliver your order within 5–12 business days after processing. Delivery times may vary depending on your location and any unforeseen delays from our shipping partners.

Shipping Costs

  • Standard Shipping: FREE on ALL ORDERS during our Sale.
  • Priority Shipping:
    • Shipping via air freight and order processing time within 24 hours
    • US: $3.99
    • UK: £3.00

Order Tracking

ALL your orders will come with Tracked Shipping. Once your order is shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to update in the carrier's system.

Customs, Duties, and Taxes

For international orders, your package may be subject to import duties, taxes, or fees imposed by your country’s customs office. While we do our best to minimize these, any potential charges are the responsibility of the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated 5–12 business days, please contact us at support@lavopure.com with your order number.

While we strive to meet our delivery estimates, delays caused by shipping carriers, customs, or other unforeseen circumstances are beyond our control.

Incorrect Shipping Address

  • Please ensure your shipping address is entered correctly at checkout.
  • If you realize you’ve entered an incorrect address, contact us immediately at support@lavopure.com . Changes can only be made before the order is processed.
  • Orders sent to an incorrect or incomplete address are not eligible for reshipment or refund. Please contact us if this is your case, we will do our best to help you with a new order with a special discount.

Returns & Refunds

Please review our Returns & Refunds Policy for information on returns related to shipping issues.

Responsability

LAVO. is not responsible for orders that are lost, damaged in transit, or shipped to an incorrect or invalid address. You can still contact us if any of these happen and we will happily try to help you with a personalized discount on a new order to ensure you still get your LAVO. experience.

Of course we'll do everything we can to ensure your order arrives correctly and on time. If there is something wrong with your situation we'll carefully review the situation and conduct a investigation. We'll use all available resources to ensure your package is delivered to you.