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How can I contact you?

For general or customer enquiries please use the contact form above or email us at support@lavopure.com

Returns & Refunds

Our customers' satisfaction is our number one priority!

We will do our best to help you with problems on your order. A refund will not be issues for used LAVO products.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Please read our Return Policy HERE.

Shipping

All orders come with TRACKED shipping. Currently we are delivering to:

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom

For more information about shipping times and costs please see our Shipping Policy HERE.

Support hours

Our Customer Service opening times are 9am-5pm, Monday to Friday (EST)

Please allow between 24-48 hours for a response.

Company Information

  • LAVO.
  • Ingolstaedter Str. 25B, 85098 Grossmehring, Germany
  • Email: support@lavopure.com
  • Business Hours: Mon - Fri, 9am - 6pm EST